FAQs

If you need to make any changes to your order, please contact online chat support on our website www.royalenoir.com or send us an e-mail at Info@royalenoir.com immediately after making your purchase. Once your order has been processed Royale Noir is unable to modify the contents or cancel your order. 

Your Order number can be found on your order confirmation email, or you may sign into your account and click My Account at the top right corner of the page. Once signed in, click on Order History. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped. TRACK YOUR ORDER

ROYALE
NOIR Online monitors claims of lost, missing, wrong and damaged items for
abuse. Lost, missing, wrong and damaged items must be reported immediately upon
receipt of the shipment, and any damaged, wrong, missing items must be retained
(including all package insides). ROYALE NOIR Online reserves the right to limit
or deny the reshipment or credit of an order/item in all instances. 

Something is missing from my order 

· You have 14 days from the date the order is delivered
to contact us about missing items. 

· Verify that the products in your order match your
order confirmation email or your online account. If the item is not listed,
that means the item was not added to your order when it was placed.  

· If a promotional item is missing from your package, it’s possible that your order did not qualify for the promotional item, or it was out of stock when your order was submitted.  

· Promotional items are while supplies last. 

· If the missing item is listed in your order, it’s probable that the item is shipping separately. You will receive multiple shipment confirmation emails for items that ship separately, and you can view all order information for each shipment within your online account. 

I got the wrong product(s) in my order 

· You have 14 days from the date the order is delivered to contact us about wrong items in your order. 

· If your online order is not as expected, please contact us. 

· You have 14 days from the date the order is delivered to contact us about damaged items in your order. 

· When your order arrives, please inspect the package for any damage that may have occurred during shipment. 

· It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance. 

· If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents then contact us immediately for
assistance.  

· You have 21 days from the date the order is shipped to contact us about a missing order. 

· First, check the carrier tracking number from your ship confirmation email to confirm delivery status.  

· Sometimes a shipping carrier will mark a package as delivered before delivery is actually made. Please allow up to 24 hours for the package to be delivered once the package is marked delivered.  

· Once the carrier has marked your order as delivered, all risk of loss with respect to the products in your order is transferred from ROYALE NOIR Online to you. 

· If carrier tracking indicates an issue with the order delivery, contact us. 

Delivery time on average 2 days To 7 Days As a Maximum Period.

· Your satisfaction is important to us. If you are not satisfied with your online
purchase, we are happy to refund your purchase price if the return complies
with our return policy. 

 · Royale Noir accepts returns for products purchased from ROYALENOIR.COM only, and all
returns are inspected upon return. Products purchased from ROYALENOIR.COM must
be returned in new or gently used condition and within 14* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. ROYALENOIR.COM monitors
return activity and reserves the right to deny returns that, in its sole
discretion, do not meet the return policy requirements, or in instances of
abuse.

· For items returned within our returns policy, the purchase price will be refunded to the original form of payment.  

Please contact online chat support on our website www.royalenoir.com or send us an
e-mail at Info@royalenoir.com The ROYALE NOIR Online Customer Service Team will
be happy to assist you for eligible returns. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on ROYALENOIR.COM may be returned.